― My background
Systems Optimizer | Social Entrepreneur | Human-Centric Problem Solver
My career has been anything but traditional—and that’s my superpower. With a background spanning IT, education, NGOs, and entrepreneurship, I’ve honed my ability to spot hidden inefficiencies, optimize systems that unlock human potential, and create order from chaos—always with a focus on impact over inertia.
A social entrepreneur at heart, I’m drawn to work where purpose and profit intersect. After starting in India’s tech sector (Satyam), where I co-trained engineers in soft skills and global collaboration, I returned to Kenya to test my entrepreneurial wings. Early ventures taught me resilience and operational creativity—but more importantly, they clarified my north star: building systems that empower people while sustaining themselves.
That ethos shaped my work in NGO consulting (iDC) and education. At Ndarugu Academy, I transformed an informal institution into an acquisition-ready operation—digitizing workflows, closing loopholes, and fostering a team culture that proved structure with soul unlocks value. My expertise lies in diagnosing dysfunction and implementing solutions where infrastructure serves people, not the other way around.
Why me? Because I’ve lived the pain points of fractured systems—and cracked the code. Great infrastructure marries efficiency with humanity, turning friction into flow.
Let’s build systems that do well by doing good.
― core strengths
Operational Turnarounds
Optimizing Processes
Digital Transformation
Cross-Sector Leadership
Team Development
Stakeholder Collaboration
― TOP sKILLs
Strategic Leadership & Decision Making
Operational Excellence
End-to-end HR Management
Intercultural Communication
Social Impact & Sustainability
Change Management
Program/Project Management
― Work experience
Business Development & Operations Coordinator
Intermedia Development Consultants (iDC) | Nairobi, Kenya | 2015
Played a dual role driving growth (business development) and efficiency (operations), enabling iDC to focus on core consulting deliverables.
Growth: Identified and pursued new project opportunities through market research (e.g. Devex, donor portals), and developed competitive proposals and expressions of interest (EOIs).
Efficiency: Maintained streamlined office systems (data, supplies, facilities & staff) to ensure smooth daily operations and managed event logistics.
Client Experience: Handled front office, travel, and web updates as the operational hub.
B.A. Psychology | United States International University-Africa (USIU)
Concentrations:
Management
Industrial/Organizational (I/O) Psychology
PostGrad Certificate in TESOL | Nelson Mandela Metropolitan University (NMMU)
Operations Manager
Ndarugu Academy | Thika, Kenya | Feb 2017 - Jul 2024
Operational Transformation: Overhauled informal, ad-hoc processes into structured systems for a medium-sized institution with two branches, closing operational loopholes, reducing losses, and establishing accountability.
Digital Modernization: Spearheaded the shift from paper-based to fully digitized workflows, improving efficiency, transparency, and data security.
Turnaround Leadership: Took ownership of one branch after a strategic split; rebuilt infrastructure, culture, and service quality, laying the groundwork for profitability and attracting a buyer who prioritized the systems and team I developed.
Team Building: Cultivated a collaborative, motivated workforce through training, feedback, and clear processes, resulting in measurable improvements in performance and morale.
Strategic Foundations: Initiated financial and operational restructuring—including budget optimization, procurement processes, and vendor agreements—to set the stage for long-term sustainability.
Learning and Development Coordinator
Satyam Computer Services Ltd.(now Tech Mahindra)| Hyderabad, India | Sept 2008 - May 2009
Joined as an international exchange program graduate, gaining hands-on experience in corporate L&D within a global IT leader.
Co-facilitated virtual soft-skills training for technical experts, focusing on leadership, cross-cultural communication, and team management for global client-facing roles.
Researched and developed curriculum for leadership and management programs, tailoring content to diverse learner needs.
Supported the Annual Global Diversity Conference, coordinating logistics and attendee support.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
- Richard Branson, Virgin Group
- Work Approach
― Dr. otundo
We've worked on many projects together with Brooke at Stilltech, and she's a true asset to any team. She's a team player, but think on her feet and never settles for a no. Her ambition and passion for what she does is uncanny, and it's been a pleasure to see her progress and grow more confident in her professional role over time. I thoroughly recommend her for any leadership or project management roles.
As the Operations Manager at our school, Madam Hannah consistently demonstrated exceptional organizational and leadership skills. From managing facilities and coordinating schedules to ensuring compliance and supporting staff, Hannah goes above and beyond to keep everything on track. Her reliability and professionalism made her an invaluable asset to our school community.
― Steve njuguna
What they say:
Let's Work Together
Reach out for collaboration, project management, or operational excellence inquiries. Let's connect!